D1. C-1 What type of establishment is Company located in?
Please explain type of establishment:
D2. C-2 Describe the structure
Please describe structure:
D3. C-3 In what type of area is the facility located?
Please explain type of area:
D4. C-4 Is this facility rented/leased or owned?
D5. C-5 Provide the square footage of the building.
D6. C-6 Provide the employee count for the following at this facility.
D7. C-7 Are any other businesses located at the inspected address?
List the name(s):
D8. C-8 How do employees access secured areas? Check all that apply.
Please explain type of access:
D9. C-9 How do visitors gain access to secured areas?
Please explain how do access:
D10. C-10 How are assignments given to drivers? Check all that apply.
Please explain how are assignments:
D11. C-11 Is there a written training manual and/or company handbook?
D12. C-12 Is there a written disaster recovery plan?
D13. C-13 Is any part of the facility being used for living quarters?
Please explain, facility being used for living quarters:
D14. C-14 Is there a separate entrance for debtors who are retrieving vehicles or personal property?
D15. CA-1 Are the following posted? Check all that apply.
Please explain, other posted:
D16. CA-1 (BUS) List the license number of the business license.
License number:
D17. CA-2 What equipment is present? Check all that apply.
Please explain, other equipment:
D18. CA-2C (CAM) Are all cameras functional?
Please explain which cameras are not functional:
D19. CA-2D (CAM) Are security cameras monitored remotely?
D20. CA-2D (II) (CAM) Who has access to the remote camera monitoring? Check all that apply.
Non-employees. Please explain:
D21. CA-2E (CAM) Are camera recordings stored?
For how long?
D22. CA-2E (II) (CAM) Who has access to the camera recordings? Check all that apply.
Please explain, who has access:
D23. Data is stored.
D24. C-16 What type of security measures are present at this location? Check all that apply.
Please explain what type:
D25. C-16B Is the alarm operational?
Please explain why no:
D26. C-16C Who has access to the alarm codes? Check all that apply.
Please explain who has access to the alarm:
D27. C-16D Does the alarm system report? Check all the information that is reported.
Please explain other system report:
D28. C-16E Is the alarm system monitored by a company?
Company Name?
D29. C-16F What is the phone number of the alarm company?
D30. C-17 Is there a process for handling customer complaints?
Please explain other process:
D31. C-17B How are complaints tracked?
D32. C-17C How long are customer complaints stored?
D33. CA-2B (CAM) Where and/or how many are the security cameras located? Check all that apply.
Exterior - lot. How many?
Exterior - entrance to personal property storage. How many?
Exterior - personal property redemption area. How many?
Exterior - other. How many and where?
Interior - office. How many?
Interior - entrance to personal property storage. How many?
Interior - personal property redemption area. How many?
Interior - key storage area. How many?
Interior - other. How many and where?
D34. C-18 Are background checks/searches conducted on new employees and/or drivers (or customer-facing employees)? Check all that apply.
Please explain other checks:
Please explain why No background checks or searches are conducted.
D35. C-18B What background check services are used? Check all that apply.
Please explain other services:
D36. C-19 Does Your Company offer to their employees initial and continued training on federal/state regulations? If so, what regulations?
Please explain why you do not offer training
D37. C-19B How often is continued training provided?
Please explain how often:
D38. C-20 Is training provided for any of the following? Check all that apply.
Please explain other type:
D39. C-21 Are all management and staff ARA (American Recovery Association) Certified?
Please explain why no certified:
D40. C-22 Are any of the following policies/procedures implemented? Check all that apply.
D41. C-23 Can the drivers receive notifications of a hold/close while out in the field?
Please explain how can:
D42. CA-3 Is there an office utilizing computers for Company at this location?
D43. CA-3B Are laptops (including tablets) or desktop computers used in the office?
Who are user?
Please explain:
D44. CA-3B (II) (DESK) How many desktops are used in the office?
D45. CA-3C Are computers locked when not in use?
D46. CA-3D Are employees able to lock their computers?
D47. CA-3E Are the computers password protected?
D48. CA-3F How often do passwords expire?
The password expire?
D49. CA-3G Does your password security policy require capital letters, numbers, and/or symbols and at least 8 digits?
D50. CA-4 Are files (physical or electronic) stored / accessed at this location?
D51. CA-4B How are files stored?
D52. CA-4C How long are files stored?
D53. CA-4D Who has access to the physical files? Check all that apply.
D54. CA-4E How long are physical files retained?
D55. CA-4F How are confidential physical files/documents destroyed?
Provide name and address and phone
Provide the company name and address and phone number of the service provider
Provide the name and address and phone number of the service provider:
D56. CA-5 Is there any private or customer information (NPPI) visible or accessible to anyone but an employee of the company?
D57. CA-6 Does the office have a fire extinguisher?
How many extinguisher?
D58. C-24 Does the office have a fire sprinkler system?
D59. C-25 Are visitors to the office required to sign a visitor's log?
D60. C-26 How can the office be reached? Check all that apply.
D61. CA-7 Is personal property removed from the repossessed vehicle? If so, how long after the vehicle arrives is the property removed?
When is the personal property removed?
D62. CA-7B Is the personal property kept in a restricted and secure location?
D63.Please describe how personal property is organized and identified and how valuables are secured.
D64. CA-7D Who has access to the personal property storage? Check all that apply.
D65. CA-7E Who is responsible for removing property from the repossessed vehicle?
D66. CA-7F How long is personal property stored (from the date of repossession)?
D67. CA-7G How is unclaimed personal property that is paper (documents, files, etc.) disposed of?
Method:
D68. CA-7H How is unclaimed personal property that is not paper disposed of?
D69. CA-7I Does the company keep an inventory and log of personal property, including disposal records?
D70. CA-7J Are debtors notified of the personal property via certified mail?
D71. CA-7K Is the property identified for customer case of redemption?
D72. CA-7L Is ID required to redeem personal property?
D73(a). CA-7M What are the hours and days for personal property redemption?
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
D73(b). What are the normal business Hours you are open for property redemption?
D74. CA-8 Is there vehicle storage for Company at this location? Check all that apply
D75. CA-8B (EXTERIOR) Describe the outside storage area.
D76. CA-8C (EXTERIOR) How many vehicles can the outside storage area hold?
D77. CA-8D (EXTERIOR) Are specialty vehicles (ATVs, motorcycles, high-end vehicles, mobile equipment) kept in outside storage?
D78. CA-8E (EXTERIOR). Are debtors permitted on the lot for any reason?
D79. CA-8F (EXTERIOR). Is the lot attended by personnel? If so, when?
D80. CA-8G (EXTERIOR). Are transporters allowed on the lot?
D81. CA-8B (INTERIOR). Describe the indoor storage structure.
D82. CA-8C (INTERIOR). What type of safety features are present for the indoor storage area?
How many?
D83. CA-8D (INTERIOR). What is the approximate square footage of the indoor storage area?
D84. CA-8E (INTERIOR). How many vehicles can the indoor storage area hold?
D85. CA-8F (INTERIOR). Are specialty vehicles (ATVs, motorcycles, high-end vehicles, mobile equipment) kept in indoor storage?
D86. CA-8B (ALL) Are the vehicles parked in an orderly manner?
D87. CA-8C (ALL) Are vehicles kept locked?
D88. CA-8D (ALL) When are photos taken of the vehicle? Check all that apply.
D89. CA-9 What measures are taken to secure the lot with the outdoor/covered storage?
D90. CA-9B (GATE) How is the gate secured? Check all that apply.
D91. CA-9B (FENCE) What type of fence is used around the lot? Check all that apply.
Please explain type of fence:
D92. CA-9C (FENCE) How tall is the fence?
D93. CA-9D (FENCE) Is the fence topped with barbed and/or razor wire? Check all that apply.
D94. CA-9D (II) (FENCE) Does the barbed and/or razor wire top the entire fenceline?
How many strands?
D95. CA-9E Are there any items visible outside of the lot that would assist in breaching the lot?
D96. CA-10 What type(s) of trucks/cars do you use and how many of each at this location?
How many trucks?
How many Flatbed trucks?
How many Sneaker trucks
How many Camera/spotter cars
D97. CA-10B Are any trucks/cars equipped with a computer/laptop?
How many trucks/cars?
D98. CA-10C Are any trucks/cars equipped with a GPS unit?
D99. A-2 Did you ever observe any dogs on the property?
D100. A-3 Did you observe any wild animals on the property?
D101. CA-11 How are keys for the vehicles stored? Check all that apply.
D102. CA-11B Who has access to the key storage? Check all that apply
D103. CA-11C How is the key storage organized?
D104. CA-12 What kind of keys can Company, Inc. cut for themselves? Check all that apply.
How are keys made when needed?
D105. C-27 If there is no key, how is access gained to a locked vehicle? Check all that apply.
D106. C-28 What is the process for handling license plates?
D107. A-4 Are the premises well-maintained and free of hazards?
D108. A-5 Do you note anything of concern (suspicious, dangerous, etc.) at the business?
P1. A-PHOTO Property (building and/or lot) as seen from the street
Click/Upload Picture
A-PHOTO Take a photo of the outside closed front door to the main building of this site property, show the business name if possible.
P3. A-PHOTO Is there permanent signage for the company at this location?
P4. A-PHOTO Exterior security camera
P5. A-PHOTO Interior security camera
P6. A-PHOTO of the Shredder or document destruction bin showing a label if present.
P7. A-PHOTO Picture of the LABEL, located on the document destruction bin, showing the company that provides the destruction bin. MUST BE ABLE TO READ THE LABEL!
P8. A-PHOTO Key storage (box, file cabinet, board)Â MUST SHOW KEYS! (Closed boxes will not be accepted)
P9. A-PHOTO Are security cameras monitored on-site? IF SO, take a photo of the active (turned on and visible) entire monitor and monitoring screen)
P10. A-PHOTO Fire extinguisher(s)
P11. A-PHOTO of Personal property stored at this location. MUST SHOW ENTIRE STORAGE AREA, doors must be open to show contents.
P12. A-PHOTO Must show full closed gate to the lot.
P13. A-PHOTO Close-up photo of lock on gate to the lot.
P14. A-PHOTO if there are noticeable holes or gaps in the fence?
P15. A-PHOTO Left side of the fence
P16. A-PHOTO Back side of the fence
P17. A-PHOTO Right side of the fence
P18. Site Person's Picture. A Photo of yourself as the person who took all the pictures.